Business support

Creating a new user

As a Control Center system administrator, you can create new users at your organization. When you create a new user, you must also give permission for role-based functions (e.g., billing, repair, ordering) and assign at least one account to the user. Without roles or accounts, the user will be able to log in, but will not be able to do anything in Control Center.

As a system administrator, you can also add an existing user, change a user's permissions, and assign accounts to a user. (If you're not a system administrator, find out who can make these changes in your organization.)

After you create a profile for a user, they can update their profile (contact information) as needed.

To create a new Control Center user:

  1. Click the Admin tab, then click the Users subtab. 

Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)

  1. Click Create New User.
  1. Fill in the profile information for the new user.

    Control Center checks the information as you enter it. You may need a couple tries to find a username that isn't already used by someone else.
  1. When you've filled in the profile, click Save & Continue.

    After you create the user, Control Center sends two emails (to the address you provided): one with the username and login instructions, one with a temporary password. The emails also include your oranization's Control Center system administrators for reference.
  1. Use the toggles to assign account groups to the user:

    • To assign an account group to the user, click the toggle for the account group (under My Available Account Groups) to change it to the On position.

    • To assign all account groups to the user, click the toggle for the My Available Account Groups section to change it to the Off position (which moves all unassigned accounts to the My Assigned Account Groups section).
  1. When you're done adding account groups, click Save & Continue.
  1. Use the toggles to assign accounts to the user:

    • To assign an account to the user, click the toggle for the account (under My Available Accounts) to change it to the On position.

    • To assign all accounts to the user, click the toggle for the My Available Accounts section to change it to the Off position (which moves all unassigned accounts to the My Assigned Accounts section).
  1. When you're done adding accounts, click Save & Continue.
  1. Use the toggles and sliders to set the permissions for the user. You can turn on and off permissions for a whole section (e.g., Billing). Within a section, you can turn on and off individual permissions. To view more information about a permission, hover over the question mark on the far right of the line for the permission. (To designate the user as a system administrator, make sure the Customer System Admin (CSA) toggle is in the On position. System administrators have access to all permissions.)

  2. When you're done, click Complete & View Profile.
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