Business support

Resetting the password for a Control Center user

As a Control Center system administrator, you can reset the Control Center password for any user in your organization. If you're not a Control Center system administrator or if you've forgotten your own password, you can retrieve your password using the Forgot username/password link on the Control Center login page.

To reset the password for a Control Center user:

  1. Click the Admin tab, then click the Users subtab. 

Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)

  1. Search for the user by doing one of the following:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list ten users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's username in the search field. (Control Center filters the user list as you type the username.)

  2. On the row for the user, click Reset Password.
  1. In the Enter Your Password field, type your Control Center password, then click Go.

    Control Center emails a new temporary password to the user. When the user logs in using the temporary password, Control Center prompts the user to create a new password.
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