If you're trying to do something within the Control Center portal and repeatedly get an error message or don't see the option in Control Center, it may be because you don't have sufficient permissions to perform the task.
Your organization's system administrator(s) can verify your Control Center permissions and, if necessary, adjust your permissions so you're able to complete a particular task. Only your system administrators can add, change, or remove user permissions. They do this on behalf of everyone who works for your organization. If you need to review or make changes to your Control Center permissions, contact your system administrator.