Potential tickets: Potential tickets are tickets CenturyLink creates when we detect a potential problem on your network. Potential tickets remain open for 48 hours. If you're having issues with your service, you can convert the potential ticket into a repair ticket. If you're not having an issue, the potential ticket closes automatically after 48 hours (or you can dismiss it in Control Center).
Been a while since you've logged in? Here are the additional changes we've made to Control Center recently.
New Control Center dashboard: we've replaced the old dashboard widgets with a brand new dashboard. The new dashboard provides key performance indicators (KPIs) for your services—based on your Control Center permissions. You'll also see a new Network Map widget with your service locations and any open tickets or orders, a calendar of upcoming network maintenance affecting your services, contact information for portal support, and news about CenturyLink.
Redesigned billing tickets: we've upgraded the billing request forms in Control Center to help you better identify and communicate requests…which helps us process your requests more efficiently. In addition to new forms, you will be able to view and track the status of your requests in Control Center. You will also be able to add comments as well as attachments to requests. You can now change your billing address by creating a billing ticket (formerly by creating an order).
Alerts & messages: we’ve added portal-related messages so we can provide you updates on portal functionality as well as important messages around portal downtime.
Inventory advanced search: we’ve recategorized the products into five categories—Voice, Networking, Hybrid Cloud, Managed Services, and Security.
Multilingual options: you can now select your preferred language on the Control Center login page—English, Spanish, Portuguese, French, German, Chinese, Japanese.