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Resolving an SFTP order failure in Usage Analyst

If you've ordered a report and requested it be delivered to a secure file transfer protocol (SFTP) location, but receive a notice informing you that the report was not delievered, you can still retrieve the report. Usage Analyst won't make additional attempts to deliver the report, so you'll need to go to the Download Center and manually retrieve your report.

To manually retreive a report:

  1. Click the Reports tab, then click the Voice Reports subtab. 
  1. Click Usage Analyst.

Control Center opens Usage Analyst in a separate window.

  1. ダウンロードセンター」タブをクリックします。
  1. Look for the report that you expected to be delivered to your SFTP location on the completed orders page. You will see a status message indicating that the delivery attempt failed.

  2. Download the report.

  3. If the failed SFTP order doesn't appear on the completed page, you'll need to reorder the report. You should also check that your SFTP locations are validated, so that future orders will process correctly. 

    All pending and recurring reports using a failed SFTP location are put on hold until the SFTP location is revalidated.
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