Business support

Canceling a repair ticket

If you no longer need to keep a repair ticket open (e.g., the service issue has been resolved), you can cancel the ticket. If you need to make changes to a ticket, you can update the information in a ticket rather than canceling the ticket and creating a new one.

To cancel a repair ticket:

  1. Click the Service Mgmt tab (service management), the Ticketing subtab opens.

    Control Center shows all tickets created in the last 90 days, including tickets CenturyLink has created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, Canceled. Potential tickets are marked with a green flag ().
  1. Search for the ticket you want to cancel by doing one of the following:

    • Scroll through the tickets on the screen to find the one you want to cancel. If you have more than ten tickets, you can view the rest of your tickets by clicking one of the blue linked numbers at the top of the list or you can click the green down arrow at the bottom of the list to add ten tickets at a time to the view.

    • Search for the ticket by selecting an attribute in the Search by… field and by typing the search criteria in the field to the right.

    • Click Advanced Search and use the fields to filter your search results using several pieces of data.

  2. After you find the ticket you want to cancel, click the blue arrow on the right of the line for the ticket.

Control Center displays the detail for the ticket. (Before you cancel the ticket, review the ticket to ensure you're canceling the correct one.)

  1. To cancel the ticket, click Close Ticket.
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