Business support

Customer handbook for North America

At CenturyLink, we’re dedicated to helping you transform the future of your digital business. Our secure and reliable network connects you worldwide whenever and virtually wherever you need it, and we have a relentless commitment to improving your experience with us.

Part of our commitment to you is to anticipate your needs and to efficiently provide straightforward, clear communication. To help meet that commitment, we developed this handbook to guide you through our support structure, no matter what solution we deliver.

Our goal is to be easy to do business with. While we work to integrate our points of contact for all our customers, we have temporarily broken out key information by legacy company throughout the handbook for additional clarity.
Please use the information based on the legacy company providing your service.

Solutions overview

Your account team

Key US contacts

Service delivery


Billing support

Customer portals


Global contacts