Business support

Service Inventory tab

You can use the Service Inventory tab in MyLevel3 to view, track, and manage your legacy Level 3 services.

In MyLevel3, click on the Service Inventory tab. MyLevel3 opens the Service Inventory page, showing you a detailed list of your accounts and services. You can also view your services on a map; use the tabs on the Service Inventory page to switch between list and map views.

Viewing your services in a list

When you click the Service Inventory tab, MyLevel3 automatically opens the Service Inventory page to the service inventory list view. In this view you can:
  • show only certain products or accounts (use the Filter tools)
  • find a specific address or service ID (use the Search box)
  • see more details and look at the activity history (tickets and orders) for the service (click on the service ID)
  • choose the column headers you need to see—select up to eight (click the Settings icon)
  • toggle between the service inventory list and the network map (use the tabs at the top of the service inventory list)

By default, MyLevel3 shows information for your services in the following columns:

  • Service ID—a unique ID number for the product instance
  • Site Name—an editable description of the service location
  • Product—the type of service associated with the service ID
  • Bandwidth—the capacity and/or speed of a circuit. (Example: DS3, which equates to a speed of 45 Mbps.)
  • Service Type—one of the four major types of services or products provided by CenturyLink: Transport, IP, CDN, and Voice services
  • Service Location—the physical address where your service is located
  • Product Identifier—ID that ties to your service components. In many cases it is the same as the service ID. For IP services with a managed router, it may be the ID of the router
  • Billing Account Number—the account number associated with the service; an invoice is provided for each billing account
  • Activity—the flags show whether the service had a trouble or request activity within the last six months

You can click the Settings icon to add these additional columns:

  • Alternate ID—some services may have an additional ID used to identify it in other CenturyLink systems.
  • Bandwidth—indicator of the capacity and/or speed of a circuit. (e.g., DS3, which equates to a bandwidth of 45Mbps.)
  • Serial ID—serial number associated to a CPE (equipment) product.
  • Customer Number—customer account identifier used by CenturyLink (sometimes referred to as "BusOrg"). Your customer number will have one or more billing accounts assigned to it.
  • Customer Name—name associated with your customer number, typically the name of your company.
  • Billing Account Name—name associated with your billing account.
  • A Location Name—editable descriptor of the A Location.
  • A Location Address—physical address of the A Location, typically your site.
  • Z Location Name—editable descriptor of the Z Location.
  • Z Location Address—physical address of the Z Location, typically the CenturyLink location.

To return to the default column headers, click the Settings icon again, then click the Reset Columns link.

Viewing your services on a map

Choose the Network Map view to quickly see where services are located and where there are open or closed tickets or orders.

Click on the Network Map tab on the Service Inventory page to open the network map, where you can:

  • view your services by geographic location
  • click on a gray circle to view service details by region, city, and service location
  • click on an individual site to see details of services and recent tickets or orders for that site
  • use the scroll bar on the left to zoom in and out
  • use your mouse or track pad to zoom in and out; you can also grab the map to move around (click inside the map, hold the left mouse button, use the mouse or gesture to move around in the map)

Managing your Encrypted Wavelength service

Use the MyLevel3 Service Inventory tab to access your Encrypted Wavelength service(s) so you can manage them.
Note: While we're working on building out MyLevel3 support content in this library, you can click the Help icon next to the title on any MyLevel3 page to find help related that section of MyLevel3.