Business support

Placing calls on hold and resuming held calls

Using the Contact Center Client, you can place a call on hold if you need to locate someone or find some information. 

To place a call on hold:

  1. Sign in to the Contact Center Client.

  2. Do one of the following:

    • With a call in progress, from the Call Console, click the HOLD button.

    • Use the Hold button or soft key on your desk phone.
Resuming a call on hold

You can resume a call on hold in two ways:

  • From the Call Console, click the ANS button.

  • From your desk phone, use the Hold button or Resume soft key. 

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