Business support

Downloading the Enterprise Assistant Toolbar

With the Enterprise Assistant Toolbar, you can make and receive calls, and change call settings in your browser and Microsoft Outlook. Using the toolbar, you can also turn on and off features like call forwarding, remote office, and Anywhere. Other features available include Click-to-Dial, click to answer, and personal and group directories.


  • After you download the Enterprise Assistant Toolbar, to make and receive calls using your default browser, you need to use either Internet Explorer or Firefox.

  • After you download the Enterprise Assistant Toolbar, to find the toolbar in Microsoft Outlook, click Add-ins on the top navigation menu.

To download the Enterprise Assistant toolbar:

  1. Log in to the VoIP portal.

  2. Enter your user ID and password (refer to your welcome email for your user ID and password), then click Log in.

  3. From the main menu, click Help.

  4. Find Downloads, then click the Enterprise Assistant with Outlook Integration link.

  5. Click Run to download the toolbar application.

  1. Click next.
  1. Select the folder for installing the toolbar:

    • If you want to install the toolbar in the default folder that displays in the wizard, click Next.

    • If you want to install the toolbar in another folder, click Browse, then select the folder for installing the toolbar.

  2. From the Select the Installation Type window, select the type of installation you want (we recommend selecting the Complete installation), then click Next.

  3. From the Install Ready window, click Next to begin installing the application.
  1. If a prompt opens asking you if you want the program from an unknown publisher to make changes to your computer, click Yes.
  1. Windows Installer prompts you to close Outlook and your browser if either are running, then click Retry.

  2. When the Enterprise Assistant Toolbar installation is complete, click Finish.

  3. Register your Enterprise Assistant Toolbar application, then log in.