Business support

Getting the caller ID from callers outside your organization

If you want to know the caller ID for someone who’s not in your organization, turn on the External Calling Line ID Delivery feature. By default this feature is turned on.

To turn on External Calling Line ID Delivery:

  1. Open your browser or Microsoft Outlook with the Enterprise Assistant Toolbar.
  1. Click Services.

    The Services window opens with the toolbar features, displaying the last feature opened.
  1. Under the Incoming Calls menu, click External Calling Line ID Delivery.
  1. Click the On radio button.
  1. Do one of the following:

    • If you want to make additional changes, click Apply, then click on the next feature to set.

    • If you're done, click OK.